Cancelled Therapy Sessions
What is CATTS’ Cancellation Policy?
Cancellations in health services (both public and independently operated) account for one of the largest amounts of wasted opportunity in the system. A cancelled therapy session equates to someone else not getting a needed appointment, or being left waiting on a waitlist.
To do this, our Cancellation policy is as follows:
CATTS will usually try send you a text reminder 48 hours before the start time to assist in case of any last minute changes to your schedule.
This is to remind you when your therapy session is taking place, and to give you an opportunity to reschedule should something have arisen in the meantime.
However, this may not always be possible so please confirm with your therapist if you have a question about your next therapy date.
The aim of the cancellation policy is to ensure that everyone who needs our service, can receive it.